Frequently Asked Questions


How do I learn if Loll is the right fit for my project?

Have questions or want to place an order? find your rep HERE or email for assistance.


"To recline or lean in a relaxed or indolent manner."

How can I buy Loll products?

Have questions or want to place an order? Give us a ring. Sales Support can be reached M-F 8:00 am to 4:30 pm CST at 877-740-3387 x 2 or by email at

How long will it take to receive my order?

Our current production lead time for contract orders is approximately 4 - 6 weeks plus transit time (approximately 5 business days).

Where do I send my Purchase Order?

Purchase Orders may be emailed to A Sales Order confirmation will then be emailed in return. 

Do you offer project discounting?

Yes. Please reach out to for a quote. 

What are my payment options?

We accept credit cards, checks, and wire transfers. No fee is assessed for credit card transactions. Please reach out to us to establish payment terms at

Will my order be taxed?

We are required to charge tax unless we have a resale certificate on file. This does not apply to tax-exempt states: AK, OR, DE, NH, MT. Please reach out if you have any questions at

How do I find the status of my order?

To find the status of your order you can check the ship date on your sales order. Tracking is also provided to the email on file when product is shipped. If you still have questions please email

Do you offer material samples?

We do offer material samples and can send individual swatches or we can send you our material sample kit, which includes our entire HDPE & Sunbrella color offerings. Reach out to to receive material samples. 

Missing product assembly instructions?

All assembly instructions are available and downloadable on each individual product page on

Order missing parts?

We apologize! Please email us at and we will send you the necessary parts. you can also call us at 877-740-3387 x 2.

What is your privacy policy?

Office Address

Loll Designs
5912 Waseca Street
Duluth, Minnesota 55807

Will Call Pickup Address

Loll Designs
6100 Waseca Street
Duluth, Minnesota 55807

About Loll

What kind of material is Loll made out of?

All Loll outdoor furniture is made with recycled and recyclable high-density polyethylene (HDPE), one of the most commonly used types of poly material in the U.S. because of its longevity, durability, and lack of maintenance. The coloring of Loll products is not a finish coat; it is a pigment embedded in the material. You will never have to paint or stain Loll Furniture.

Some pieces use Richlite natural paper composite for additional structural support. Our soft-seating products and accessory cushions are upholstered in Sunbrella textiles designed for outdoor use. 

Is there ultraviolet (UV) stability in Loll material?

Yes. Loll products are manufactured with a highly weatherable HDPE sheet. Our post consumer resin includes a superior UV additive designed for plastics that improves exterior durability, greatly reducing characteristic surface degradation caused by sunlight and other UV light sources. Pigments / color concentrates are also added that are formulated with the best weathering pigments available in the market in a particular color-space. Click here to read more about Color and UV Fading.

Is fading covered under warranty?

No. The sun is very hard on materials that have constant direct exposure and we cannot guarantee the material will not change over time. However, as noted above, the HDPE that Loll uses has a UV stabilizer and is very resistant to fading. Darker colors are naturally more resistant than lighter colors.

What is your Commercial Warranty?

What kind of maintenance will I have to do to keep my Loll Furniture looking good?

None! Loll furniture will not warp, rot, require paint or stain or any ongoing maintenance. It is a good idea to occasionally inspect the furniture fastening to ensure bolts are not loosening. Daily expansion and contraction caused by heating and cooling can occasionally loosen hardware. 

How should I clean my Loll Furniture?

Mostly you will find a simple hose-off will do the trick. If there is a little more dirt, a simple wet rag and natural spray cleaner should be sufficient to keep Loll furniture clean. Microfiber towels work great! If there is dirt embedded in the texture, you can do well with a mild soap and water and a stiff but gentle bristled brush. You can power wash your furniture.

Graffiti Removal: Removing graffiti is a very simple task. Since the HDPE material we use is non-porous, paint does not penetrate the surface. We recommend using a citrus cleaner. The citrus cleaner that is available for purchase in Loll’s Cleaning Kit calls to be sprayed on and left for 20 - 30 seconds. Do not use petroleum-based cleaners as they will "eat" the HDPE. 

Is it safe to use / keep my Loll Furniture by a fire pit?

Yes! Just don't throw it in the fire. The melting point of our material is 275°F - which means if you do have a problem with melting, you've got bigger problems to worry about first... like the fact that your legs are on fire.

Shipping & Delivery

How do Loll products ship?

The majority of Loll furniture is shipped knocked down to save on costs both for our customers and our planet. We have gone to great lengths to make our furniture assembly very simple. Your shipment will include easy-to-follow instructions and any tools that you need to manually assemble your furniture.

Larger orders will ship securely palletized on a 4 x 8 pallet(s) via LTL Commercial Carrier. Delivery is dock to dock and a lift gate can be provided upon request.

How long will it take to receive my order?

Our current production lead time for contract orders is approximately 4 - 6 weeks plus transit time (approximately 5 business days).

How much does shipping cost?

Freight is 10% of net product cost for continental US shipments. Freight rates for AK and HI are 20% of net product cost. Freight rates to Canada are 12% of net product cost with all duties and brokerage covered by Loll. Freight quotes are provided for orders in excess of 100K net. Contact us at  with questions.

What if something arrives damaged?

Please inspect your purchase immediately upon receipt. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Loll as soon as possible. If you are not available at the time of delivery and cannot reject a damaged shipment, keep all components of the delivery. We must be alerted to concealed damage within 5 business days of receipt of the product. Please contact or 877-740-3387 x2. We will request a photo of the damaged product as well as the packaging. We will file a damage claim with the shipper and ship a replacement as soon as possible.